Insurance Bad Faith in Ohio After Zoppo: Where are We?

In Zoppo v. Homestead Insurance Company, (1994), 71 Ohio St. 3d 552, the Ohio Supreme Court clarified the standard to be applied in determining whether or not an insurance company has acted in bad faith.

An insurer fails to exercise good faith in the processing of a claim of its insured where its refusal to pay the claim is not predicated upon circumstances that furnish reasonable justification therefore.

The Zoppo decision approved and followed the cases of Hart v. Republic Mutual Insurance Co., (1949), 152 Ohio St. 185, 87 N.E. 2d 347 and Staff Builders, Inc. v. Armstrong, (1988), 37 Ohio St. 3d 289, 525 N.E. 2d 783 which had both endorsed the "reasonable justification" standard. Zoppo specifically overruled Slater v. Motorists Mutual Ins. Co ., (1962), 174 Ohio St. 148, 187 N.E. 2d 45.

A lack of good faith is the equivalent of bad faith, and bad faith, although not susceptible of concrete definition, embraces more than bad judgment or negligence, it imports a dishonest purpose, moral obliquity, conscious wrongdoing, breach of a known duty through some ulterior motive or ill will partaking of the nature of fraud. It also embraces actual intent to mislead or deceive another.

The Zoppo case also overruled Motorists Mutual Ins. Co. v. Said, (1992), 63 Ohio St. 3d 690, 590 N.E.2d 1228, which had abandoned the "reasonable justification" standard for one requiring "an intentional failure by the insurer to perform" its contractual obligation. Justice Francis Sweeney, writing in Zoppo for the five justice majority, held:

Intent is not and has never been an element of the reasonable justification standard. Hence, in deciding Said, supra, and in relying upon the erroneous Slater decision, this court departed from forty-five years of precedent. By expressly overruling Said and Slater , we will be following the logical progression of case law that has developed over the years.

Now that the standard for proving bad faith has been clarified, what questions remain to be answered in Ohio in this still developing area of law?

What Constitutes Reasonable Justification?

The Zoppo case did not attempt to define what constitutes reasonable justification. Jurisdictions outside of Ohio have held that an insurer may breach its duty of good faith in many ways. The most common charges against insurers include failing to conduct an adequate investigation of a claim, exploiting the insured's vulnerable financial condition, and unnecessarily delaying the handling of a claim.

Inadequate Investigation

Inadequate investigation is the basis of many bad faith cases. In Staff Builder, the insured was improperly denied health benefits by Aetna Life Insurance Company which resulted in the medical provider bringing suit against the insured. The insured filed a third party complaint against Aetna and was awarded compensatory damages by the jury based on its finding that Aetna had acted in bad faith. The award was affirmed by the Ohio Supreme Court which noted that:

(T)here was ample evidence to sustain the jury finding of bad faith in the processing of the insurance claim of appellee. It is abundantly clear that information relevant to the claim was either reviewed by persons unskilled in its evaluation or disregarded by those who possessed such skills.
In Netzley v. Nationwide Mutual Ins. Co., (1971), 34 Ohio App.2d 65, the court agreed that one fact indicative of an insurer's bad faith was when "the insurer fails to properly investigate the claim so as to be able to intelligently assess all of the probabilities of the case."

Inadequate investigation was also the primary basis for the bad faith award in Zoppo. Homestead Insurance Company accused Zoppo of intentionally burning his bar in order to collect the insurance. Homestead reached this conclusion based on certain inconsistencies in the several statements Zoppo gave Homestead after the fire, the fact that Zoppo's tax returns showed that the bar was losing money, and the fact that Zoppo had paid $10,000 for the building where the bar was located, but insured the building with Homestead for $50,000 thereby giving himself a financial motive to commit arson.

Despite the claims of Homestead, the Ohio Supreme Court had no trouble finding that "there was ample evidence to support the jury's finding that Homestead failed to conduct an adequate investigation and was not reasonably justified in denying Zoppo's claim." The Court emphasized that Homestead's investigators focused on Zoppo, did not seriously investigate individuals who had threatened to burn the bar down, did not follow up on leads that indicated that a man ousted from the bar had bragged that he was responsible for the fire, and did not attempt to verify Zoppo's alibi. With regard to the claim of over-insurance, the Court noted that Homestead, it its initial underwriting report, had stated that the building had an insurable value of $95,798 and was underinsured. Therefore, the $50,000 in insurance was not excessive.

The adequacy or inadequacy of an investigation will turn on the facts of each particular case. This will usually be a fact question for a jury to resolve.

Exploitation of Insured's Vulnerable Position

An insured is often most vulnerable financially when he submits his insurance claim. He may be injured, disabled, and have no means of income to support himself and his family other than the expected insurance benefits. An insurer who takes advantage of the insured's vulnerable position in order to force him to accept an unfair settlement of his claim is guilty of bad faith.

In Ali v. Jefferson Insurance Co., (1982), 5 Ohio App.3d 105, 449 N.E.2d 495, the insured brought suit against his insurance company following an accident which damaged the insured's tractor and trailer and led to the insured's hospitalization. The insurance company obtained several estimates to repair the tractor and trailer ranging from $6,994 to $13,056. The insurance company first submitted a proof of loss to the insured for $6,994, but later increased this amount to $8,731.

The negotiations dragged on for several months, during which time the insured made numerous long distance telephone calls to the insurance adjuster to try and get the matter resolved. Due to his injuries, the insured stopped making payments on the tractor and trailer. When negotiations were not concluded within five months of the date of the accident, the tractor and trailer were repossessed. The insured subsequently filed suit against the insurance company and recovered compensatory and punitive damages as well as attorney fees.

The Court of Appeals noted that the insurance company had received information indicating that the necessary repairs greatly exceeded the original estimate, but that it did not substantially increase its offer until shortly before the tractor and trailer were repossessed. The Court went on to hold:

Considering the foregoing, we find that appellant, by virtue of its superior bargaining position, and with knowledge of appellee's economic vulnerability, unreasonably delayed settling this case and acted in a matter so oppressive as to constitute a willful breach of its duty to perform its contractual obligations in good faith.

In the leading California bad faith case of Neal v. Farmer's Insurance Exchange, 148 Cal Rptr. 389, 582 P. 2d 980 (1978), the court summarized the evidence against an insurer that had "lowballed" its insured's claim:

[The] evidence, in brief, indicated that Farmer's refusal to accept (Mrs. Neal's attorney's) offer of settlement, and its subsequent submission of the matter to its attorney for opinion, were all part of a conscious course of conduct, firmly grounded in established company policy, designed to utilize the lamentable circumstances in which Mrs. Neal and her family found themselves, and the exigent financial situation resulting from it, as a lever to force a settlement more favorable to the company than the facts would otherwise have warranted.

In order to prove that the insurer was attempting to exploit the insured's vulnerable position, the Neal court held that the insured may introduce evidence of what the insurer knew about the insured's financial situation:

Thus, in determining whether Farmer's, in breaching its duty to the insured to make a reasonable settlement, did so in a spirit of oppression, the jury was clearly entitled to consider the evidence of the situation of the insured at the time of the proffered settlement insofar as it might be considered to have motivated its actions.


An insurer that fails to promptly pay an undisputed insurance claim may be guilty of bad faith. As the court stated in Craft v. Economy Fire & Casualty Co., 572 F.2d 565 (7th Cir. 1978):

It is certainly a reasonable expectation of the insured that if the insurer had no honest doubts concerning its liability, it will promptly pay over the amount owing.

In Veverka v. Prudential Property Casualty Insurance Co., (1983), Case No. 44889 (Eighth Appellate District, Ohio), the insured brought a bad faith action against Prudential due to a three month delay in repairing her car following an accident. The repair shop was delayed because Prudential only allowed the use of cannibalized or used parts which were not always available. There was also evidence that the Prudential adjuster had harassed the insured into using this particular repair facility.

The trial court granted summary judgment in favor of Prudential and the insured appealed. The Court of Appeals reversed, holding that there was a fact issue as to whether or not Prudential had acted in bad faith:

The actions of an insurer, in forcing a customer to accept unreasonable methods of repair, may result in a willful breach of contract which justifies compensatory as well as punitive damages.

Compensatory Damages for Bad Faith

The Zoppo Court held that "an insurer who acts in bad faith is liable for those compensatory damages flowing from the bad faith conduct of the insurer and caused by the insurer's breach of contract".

The Zoppo Court did not specifically state which items of compensatory damages are recoverable for breach of the duty of good faith. However, courts have traditionally allowed insured to collect damages for emotional distress, economic harm, and in some instances, attorney fees and costs.

Emotional Distress

The bad faith award in the Zoppo case was based on testimony of Zoppo's emotional distress following the denial of his insurance claim. The trial court allowed this evidence and charged the jury that it could consider emotional distress in setting the amount of the bad faith award. The Court of Appeals reversed the jury award, stating that "Ohio does not recognize emotional distress as a damage element in bad faith cases". The Ohio Supreme Court reinstated the bad faith award entered by the jury, so it apparently endorsed the awarding of bad faith damages for emotional distress.

The Zoppo rationale is in line with the majority view. The victim of insurance company bad faith may generally recover damages for emotional distress caused by the insurer's misconduct. See Stephen S. Ashley, Bad Faith Actions: Liability and Damages , §8.04

Earlier bad faith cases decided in Ohio had agreed that bad faith damages included mental distress. In Eastham v. Nationwide Mutual Ins. Co ., (1990), 66 Ohio App.3d 843, the court of appeals affirmed a jury verdict which awarded $425,000 in compensatory damages for bad faith based on the insured's "humiliation, embarrassment, nervousness, and loss of self- worth while being harassed by collectors about bills that they were unable to pay."

In LeForge v. Nationwide Mutual Fire Ins. Co ., (1992), 82 Ohio App.3d 692, the court of appeals affirmed an award of $60,000 for the bad faith denial of a fire insurance claim. The trial court had instructed the jury that it could award "reasonable compensation for the mental anguish and inconvenience caused by the lack of insurance benefits".

Both Eastman and LeForge noted that an insured's own testimony is sufficient to establish his entitlement to damages for emotional distress since such consequences were within the common knowledge of jurors.

Economic Damage

Recovery is allowed in bad faith cases for all economic harm caused by the insurer's conduct. Economic harm includes compensation for lost profits, loss of a business, lost rents, and loss of the use of property. Asmaro v. Jefferson Ins. Co ., (1989), 62 Ohio App.3d 110, 574 N.E.2d 1118.

Cost of the Lawsuit and Attorney Fees

Although some states allow the recovery of attorney fees as damages for bad faith, the Zoppo Court did not endorse this position. Rather, the Zoppo Court reaffirmed the Ohio rule that attorney fees may be awarded as an element of compensatory damages where the jury finds that punitive damages are warranted. Apparently, attorney fees would not be automatically recoverable for breach of a duty of good faith.

The issue of costs was not addressed by Zoppo. In Eastham, the insured was allowed by the trial court to present evidence of litigation costs. In Spadafore v. Blue Shield , (1985), 21 Ohio App.3d 210, 486 N.E.2d 1201, the court held in a bad faith case that "an obvious loss to Spadafore was the cost of the lawsuit to enable recovery of his claim".


The Zoppo Court held that pre-judgment interest is recoverable pursuant to the statutory procedures set forth in R.C. 1343.03. Under R.C. 1343.03(A), a creditor is entitled to interest when money becomes due and payable on any instrument of writing. This has been held to include an insurance contract. See Clevenger v. Westfield Companies, (1987), 60 Ohio App.2d 1, 395 N.E.2d 377. R.C. 1343.03(C) provides for prejudgment interest when the losing party has not made a good faith effort to settle the case. LeForge affirmed the award of prejudgment interest under this provision of the statute.

In the recent unreported case of Outdoor Outfitters, Inc. v. Firemans Fund Insurance Co ., (1994) Appeal No. C-930682 (First Appellate Dist., Ohio) the Court held that interest was recoverable by an insured in a claim arising out of a disputed insurance claim as long as the insured prevails on the contract claim. Obviously, if interest is available if the insured prevails on a contract claim, interest would not have to be recovered as part of the bad faith claim.

Punitive Damages are Recoverable for Bad Faith

In Hoskins v. Aetna Life Insurance Company , 6 Ohio St. 3d 272, 452 N.E.2d 1315 (1983), the Ohio Supreme court held:

Punitive damages may be recovered against an insurer who breaches his duty of good faith in refusing to pay a claim of its insured upon proof of actual malice, fraud or insult on the part of the insurer.

The Zoppo Court reaffirmed that punitive damages are recoverable in bad faith cases by reinstating the jury's finding that Zoppo was entitled to punitive damages and by remanding the matter to the trial court for a hearing to determine the amount of the punitive damages.

Significantly, the Zoppo case held that R.C. 2315.21 (C)(2), which allows the jury to determine whether or not the plaintiff is entitled to punitive damages but gives the trial court the power to set the amount of the punitive damages but gives the trial court the power to set the amount of the punitive award, is an unconstitutional violation of the plaintiff's right to trial by jury under Section 5, Article 1 of the Ohio Constitution . Therefore, punitive damage claims must be submitted to the jury for a determination of the amount of the punitive damage award. As mentioned above, if the jury decides to award punitive damages, it could also then award reasonable attorney fees which become part of the compensatory damages for bad faith.


The Zoppo court addressed many of the issues that arise in bad faith cases, but there are still questions to be answered. The exact damages recoverable for bad faith are still open to some debate, but the Court's language which adopted the tort theory of proximate cause will allow insureds to argue for broad based damages.

The reasonable justification standard will probably make the determination of whether an insurer acted in good faith a fact question for a jury to decide in most cases, as opposed to a legal issue for a judge to resolve since, as one court has noted:

Inherently, whether a reasonable basis exists taking into account all of the facts and circumstances and whether plaintiff [insurance company] knew of such or simply failed to obtain such knowledge, is factually oriented. While even a showing by the defendants [insureds] that the plaintiff was erroneous does not make out an action for bad faith, questions regarding reasonableness and knowledge inherently include factual questions. State Farm Fire and Casualty Co. v. Trumble , 663 F.Supp. 317 (Idaho, 1987)