MASTER ON-SITE MAINTENANCE PLAN
AGREEMENT NUMBER CON02C
This Master On-Site Maintenance Plan agreement (hereinafter referred to as
'Agreement') is entered into this _________24th____________ day of August, 1994,
by and between Concentric Research Corporation, a Florida corporation,
(hereinafter referred to as 'Customer'), having its principal place of business
located at 400 Forty-First Street, Bay City, Ml 48708 and Racal-Datacom, Inc., a
Delaware corporation, (hereinafter referred to as 'R-D'), having its principal
place of business located at 1601 N. Harrison Parkway, Sunrise, Florida 33323-
2899, organizations duly authorized by law.
WITNESSETH THAT
WHEREAS, R-D is the manufacturer of data communications equipment
(hereinafter referred to as 'Equipment') and software (hereinafter referred to
as 'Software') which is purchased by or leased to the general public; and,
WHEREAS, Customer is desirous of establishing a plan (hereinafter referred
to as the 'On-Site Maintenance Plan agreement') for on-site maintenance on
Equipment and Software:
and,
WHEREAS, 100th parties are desirous of establishing the terms and
conditions which shall govern all On-Site Maintenance Plan agreement orders
issued pursuant to this Agreement.
NOW THEREFORE, in consideration of the covenants, premises and mutual
agreements contained herein, the parties do hereby agree as follows:
I. TERM OF AGREEMENT
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This Agreement shall commence upon the date first written above and shall
continue for a term of twelve (12) months. This Agreement shall govern all
Orders (as defined in Article III) placed hereunder provided such Orders are
received by R-D within twelve (12) months beginning upon the date of
commencement of this Agreement. Thereafter this Agreement shall automatically
renew itself in twelve (12) month increments unless either party notifies the
other of its decision to terminate this Agreement by providing the other party
sixty (60) days written notice prior to the expiration of the period then in
effect.
II. EQUIPMENT AND SOFTWARE ELIGIBILITY
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Equipment and Software set forth in the published R-D price book as being
supported by the On-Site Maintenance Plan agreement and installed within the 48
contiguous United States and the District of Columbia are eligible for coverage
under the On-Site Maintenance Plan agreement provided herein and will be covered
hereunder if such services are ordered.
III. TERM OF INDIVIDUAL ORDER
(a) Leased Equipment and/or Software. Customer has ordered Basic Coverage
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maintenance coverage for a four (4) year term on R-D Order Number 132450. R-D
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agrees to provide Basic Coverage maintenance coverage at no charge to Customer
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for the initial one (1) year of said four (4) year term for all Equipment set
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forth on said Order. The terms and conditions set forth herein shall govern such
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Order. Such one (1) year free maintenance coverage shall apply only to Equipment
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which is set forth on R-D Order Number 132450 and any applicable replacement
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Equipment for such Order.
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For Equipment ordered subsequent to Order Number 132450, within one (1)
year of the execution of this Agreement or such time as Customer's financing
conditions meet the requirements of Exhibit One to Master Agreement Number
CONO1C, whichever first occurs, (the 'Introductory Period'). Customer may elect
to order Basic Coverage maintenance coverage for a four (4) year term and obtain
free coverage for the first year of said term. The payment schedule and order
amount shall be determined at the time of each order is placed during the
Introductory Period.
For Equipment orders placed after the Introductory Period, Customer and R-D
shall determine the term of the Basic Coverage, if any, and the price and
payment schedule for each respective Order.
For Equipment not set forth on R-D Order Number 132450, and for ANY
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Equipment coverage subsequent to the expiration of the one (1) year 'no-charge'
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coverage, monthly maintenance payments for Equipment shall be made in accordance
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with Master Agreement Number CON01C. Upon expiration of the initial lease term
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Customer may renew Basic Coverage for each subsequent committed lease term
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extension of one (1) year or more by paying R-D's monthly maintenance charges
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for the committed lease term and coverage required in effect at the time of each
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such lease extension. If Customer does not extend for a committed term. Basic
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Coverage services shall be provided on a month-to-month basis. Maintenance
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payments shall be made for the duration of the initial lease term or renewal
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term, if renewed. In addition. Customer shall be entitled to Extra Coverage
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under the conditions set forth below. and at the charges stated therein.
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(b) Purchased Equipment. Customer may obtain coverage under this
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Agreement pursuant to the conditions set forth below in one (1) or multiple year
increments immediately following the purchase of a unit of Equipment. If
Customer converts to purchase a leased unit of Equipment with On-Site
Maintenance Plan agreement coverage, the duration of such On-Site Maintenance
Plan agreement coverage shall be for the remaining term of the original
commitment. On-Site Maintenance Plan agreement payments for such units shall be
made in accordance with the applicable R-D Order under
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which the Equipment is purchased. Upon expiration of the initial term, Customer
may renew coverage for additional one (1) or multiple year increments by paying
R-D's On-Site Maintenance Plan agreement charges in effect at the time of each
such renewal. For Customers on an annual payment basis, if R-D does not receive
payments within thirty (30) days after notification to Customer of such renewal,
the On-Site Maintenance Plan agreement coverage shall expire. If Customer has
elected to pay the On-Site Maintenance Plan agreement charges on a monthly
basis, the On-Site Maintenance Plan agreement services shall be provided on a
month-to-month basis, until either party notifies the other, with at least
thirty (30) days prior written notification, of its decision to either renew the
order or terminate any or all of the Equipment covered thereunder. R-D reserves
the right to increase the maintenance rates for those units of Equipment and
Software which are on a month-to-month term upon thirty (30) days written
notice.
(c) Equipment and Software Eligibility. At R-D's sole option, R-D may add
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or delete Equipment and Software types eligible under the On-Site Maintenance
Plan agreement as provided for hereunder at any time. Deletion of any or all
Equipment and Software types will have no effect on such types of installed
Equipment or Software already covered hereunder, but will rescind Customers
option to extend coverage for such types of installed Equipment and Software
under the terms of 'a' and 'b' above and will make coverage unavailable for
newly installed Equipment and Software of such types.
IV. ORDERING PROCEDURE
Customer shall issue Orders to R-D on R-D's order form or Customer's order
form. As a minimum, such Orders shall include the following information:
1. Description of Equipment or Software to be maintained.
2. Quantity of each item of Equipment or Software to be maintained.
3. Extent of maintenance required and charges.
4. Customer contact for maintenance.
5. Billing address and billing contact.
6. Location and serial numbers of Equipment. R-D will acknowledge
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acceptance or rejection of orders within fifteen (15) days after receipt of the
order at R-ID, Sunrise, Florida Once accepted. the Order is noncancelable.
V. COVERAGES PROVIDED
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The On-Site Maintenance Plan agreement provided by R-D to Customer consists
of the following coverages:
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1. Basic Coverage
(A) Equipment. For the initial ninety (90) days from Commencement
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Date as defined in Section IV of Master Lease Agreement Number CON01('IMP') R-
D's Maintenance shall be twenty-four (24) hours per day, seven (7) days per
week, with no 4 additional charge to Customer. R-D's normal response time for
Customer requests for on-site maintenance received by R-D during the IMP shall
be within H' four (4) hours for Zone A locations and within eight (8) hours for
all other locations.
Thereafter, the Principal Period of Maintenance ('PPM') shall be 8:00
a.m. to 6:00 p.m., local time, Monday through Friday, excluding R-D holidays. R-
D's normal response time for Customer requests for on-site maintenance received
by R-D during PPM shall be within four (4) PPM hours for Zone A locations and
within eight (8) PPM hours for all other locations. Zone A locations shall be as
listed in R-D's published price book in effect at the time the On-Site
Maintenance Plan agreement services are ordered.
The Equipment On-Site Maintenance Plan agreement coverage includes
such services as will be provided by R-D, or its authorized representative, to
Customer. For Support Category A Equipment, as set forth in R-ID's published
price book, such services consist of : telephone technical consultation and
troubleshooting available 24 hours a day, 7 days a week; dial-up test facilities
available for all Equipment possessing dial-up capability; on-call remedial
maintenance during PPM which is required due to the failure of Equipment;
preventive maintenance at R-IDs discretion; and delivery of replacement
Equipment. For Support Category B Equipment, as set forth in R-D's published
price list, such services consist of: telephone technical consultation and
troubleshooting available 8 hours a day, 5 days a week, excluding R-D holidays;
dial-up test facilities available for all Equipment possessing dial-up
capability; on all remedial maintenance during PPM which is required due to
failure of Equipment; preventive maintenance at R-D's discretion; and delivery
of replacement Equipment.
Engineering or firmware changes deemed mandatory by R-D will be
installed by R-D on replacement units. Customer elected engineering or firmware
changes that are not deemed mandatory by R-D, will be made available to Customer
at the rates set forth in R-D's price book in effect at the time of the request
and are not included in this Agreement.
(B) Software. The Software On-Site Maintenance Plan agreement
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coverage provided by R-D to the Customer will consist of: For Support Category A
Software as set forth in R-D's published price book, Customer access to
available R-D Bulletin Board; telephone technical consultation and
troubleshooting 24 hours a day, 7 days a week; and on-site installation of
Software maintenance releases recommended by R-D during PPM hours. For Support
Category B Software, as set forth in R-D's published price list, Customer access
to available R-D Bulletin Board: telephone technical consultation and
troubleshooting S hours a day, 5 days a week; and copies of Software maintenance
releases. A Software maintenance release shall mean a Software program fix or
improvement that solves a problem or enhances the performance of the Software
but does not necessarily expand the functionality of the Software. The Software
maintenance releases will be provided to Customer by R-D at the time of their
production release. Certain maintenance releases will be made available on R-D's
Electronic Bulletin
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Board service for downtime loading to the Customers Equipment. Other Software
maintenance releases will be made available to Customer on diskettes. One copy
of each maintenance release will be made available to Customer for each Software
product under maintenance. Each maintenance release is licensed to run only on
the unit under maintenance. For Support Category B Software, Customer shall use
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its best efforts to implement each revision within sixty (60) days from receipt
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of notice in order to continue Software maintenance coverage.
R-D shall use its best efforts to provide a workable solution to
Software problems in a timely manner when R-D determines the Software does not
conform to its specification.
(C) Exclusions. The following services are outside the scope of Basic
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Coverage under this On-Site Maintenance Plan: electrical work external to the
Equipment; repair or replacement work or increase in service time due to fire,
flood, water, wind, lightning, power surges, neglect, misuse; inadequate
electrical power, air conditioning or humidity control; unauthorized persons
modifying, repairing or servicing the unit; and 'no trouble found' calls.
In addition to the above, the following items are considered consumables
and not included as covered parts under this Agreement: cathode ray tubes whose
only problem is burnt phosphor, platens, exterior finishes, fuses, bulbs,
supplies, disk packs and cartridges; and, diskettes.
2. Extra Coverage. Extra Coverage is such services as will be provided by
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R-D, or its authorized representative, and for which Customer shall be
separately billed at the hourly rate of [*] per hour, with a two (2) hour
minimum, for services performed. Extra Coverage consists of: those services
described above as 'Basic Coverage' which are requested by the Customer to be
performed by R-D outside PPM hours; any maintenance service which the Customer
requests and R-D agrees to perform which is not included in 'Basic Coverage',
e.g., relocation of Equipment or Software, utilization of R-D personnel to
supervise or perform the packaging and crating of Equipment or Software, etc.;
any service call resulting from or required by the 'Exclusions' set forth above;
and any service performed when R-D determines that the cause of Equipment or
Software failure was not the result of failure in Equipment, Software or
communication facilities provided by R-D.
Subsequent to the IMP set forth above, Customer may request R-D to perform
Basic Coverage services outside the PPM set forth above. Customer agrees to pay
an hourly rate equal to [*] per hour, with a two (2) hour minimum, any Basic
Coverage services performed outside the PPM provided R-D 4, responded to such
request within four (4) hours for any Zone A locations or within eight (8) hours
for any other locations. In the event R-D does not respond to such Basic
Coverage service request within the time frames set forth herein, Customer shall
have no obligation to pay R-D the hourly rate. Zone A locations shall be as
listed in R-D's published price book in effect at the time of request.
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[*]Certain information on this page has been omitted and filed separately
with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.
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Any other Extra Coverage services performed hereunder shall be invoiced, and
paid, at the hourly rate of [*] per hour, regardless of the time such service
was performed.
The monthly On-Site Maintenance Plan agreement prices for the Initial Order
placed hereunder is set forth on Order Number 132450. Such prices are for Basic
Coverage as set forth in Article III.a, Term of Individual Order, Leased
Equipment and/or Software. Thereafter, Customer may elect to order maintenance
coverage at rates, and for specific term lengths, to be mutually determined at
time of Order.
VI. CUSTOMER ASSISTANCE
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Customer shall, in all cases where Customer personnel is available, and at
no charge to R-D, perform such non-skilled checks and tests as reasonably
required by R-D's written instructions provided in Installation and Operation
Manuals and by telephone from R-D Field Support Centers. These tests shall not
require Customer to furnish specialized test equipment.
VII. FREEDOM OF ACCESS
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Customer agrees that R-D or its authorized representative, shall have
reasonable and free access to the Equipment and Software. My unreasonable delays
or return service calls required because of denial of reasonable and free access
to the Equipment or Software will be separately billed to the Customer as 'Extra
Coverage'.
VIII. CUSTOMER RESPONSIBILITIES
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In regard to each unit of Equipment and Software covered by this Agreement,
Customer agrees to prevent unauthorized adjustment, repairs or modifications,
and to ensure that the Equipment and Software is utilized in accordance with the
applicable R-D published specifications or the specifications set forth in
Exhibit 3 of Master Agreement Number CON01C. In the event that either one of
these responsibilities is not fulfilled, R-D shall have the right to immediately
withdraw the affected Equipment and Software from coverage under this Agreement.
IX. SYSTEM RESPONSIBILITY
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R-D agrees the Equipment will meet its published specifications in the
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application proposed by R-D as set forth in Exhibit 3 of Master Agreement Number
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CON01C. The Customer assumes full responsibility for data entry, data
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maintenance, the functional adequacy of the Equipment and Software configuration
as applied in the installation and for all system analysis and system
engineering work except as warranted in Article XIV of Master Agreement Number
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CON01C.
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[*]Certain information on this page has been omitted and filed separately
with the Securities and Exchange Commission. Confidential treatment has been
requested with respect to the omitted portions.
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X. MOVEMENT OF EQUIPMENT
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The On-Site Maintenance Plan agreement charges specified on an order apply
only to the Equipment at the location specified on the order. Equipment moved to
any area serviced by R-D is eligible for continued coverage in accordance with
R-D's rates and terms then in effect for that location. Customer is responsible
for proper movement, risk of loss or damage to the Equipment or Software and all
associated costs.
R-D shall be the sole point of contact with regard to all maintenance
performed under this Agreement. In the event additional charges accrue against
or are paid by R-D as a result of direct Customer request to any third party for
maintenance services, or any maintenance services provided because of causes
other than normal wear and tear (i.e. unauthorized attempts to repair, maintain
or modify the Equipment or Software, fault or negligence of customer, operator
error, improper use or misuse of the Equipment or Software; causes external to
the Equipment or Software, such as but not limited to fluctuations of humidity
or temperature), Customer shall reimburse R-D an amount equal to any such
charges.
XI. CREDIT FOR EQUIPMENT DOWNTIME
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If for reasons solely within its control, 9-0 fails to restore a failed
unit of Equipment to operating condition within twenty-four (24) hours
subsequent to a 'Normal Response Time', then Customer shall be entitled to a
credit for that unit of Equipment for that period of time and each subsequent
full twenty-four (24) hour period during which the failure continues. The amount
of such credit for a leased unit shall be 1/30th of the monthly lease rate and
for a purchased unit shall be 1/30th or R-D's published thirty-six (36) month
lease rate for the affected unit. Irrespective of any such claims, Customer
shall continue to make any payments otherwise due R-D under the Order for such
Equipment and services, nor shall such claim(s) entitle Customer to cancel such
order except as provided for in Article XIV.3 of Master Agreement Number CON01C.
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XII. FORCE MAJEURE
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Neither party shall be considered in default in performance of its
obligations hereunder if performance of such obligations is prevented or delayed
by acts of God or government, labor disputes, failure or delay of
transportation, or by vendors or subcontractors, or any other similar cause or
causes beyond the reasonable control of the other party. Time of performance of
either parties obligations hereunder shall be extended by the time period
reasonably necessary to overcome the effects of such force majeure occurrences.
XIII. LIMITATION OF LIABILITY
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NEITHER CUSTOMER OR R-D SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS
OR REVENUE, LOSS OF USE OF THE EQUIPMENT OR SOFTWARE, OR ANY
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ASSOCIATED EQUIPMENT AND SOFTWARE, OR COST OF SUBSTITUTED FACILITIES, EQUIPMENT
OR SERVICES WHICH ARISE OUT OF PERFORMANCE OR FAILURE TO PERFORM ANY OBLIGATION
CONTAINED WITHIN THIS AGREEMENT OR OUT OF NEGLIGENCE IN THE COURSE OF SUCH
PERFORMANCE, WHETHER THE CLAIM FOR DAMAGES IS BASED IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHERWISE.
Except for claims for personal injury or for damage to real or tangible
personal property to the extent caused by R-D's fault or negligence, R-D's
maximum liability to Customer for any claim for damages relating to R-D's
performance or non-performance under this Agreement shall be limited to
$200,000.
XIV. PAYMENT TERMS
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(a) Recurring Costs: All charges for billable services performed under
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this Agreement shall be invoiced upon completion. The initial invoice for Basic
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Coverage for Equipment covered during the Initial Year shall be in accordance
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with the Article III.a entitled Term of Individual Order. Leased Equipment
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and/or Software, set forth above. Payments are due monthly in advance, on the
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first day of each month. First payment due for services ordered hereunder shall
include 1/30th of the month's payment for each day elapsing since commencement.
(b) Nonrecurring Costs: Payments are net thirty (30) days from date of
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invoice. All charges for billable services performed hereunder shall be
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invoiced upon completion.
(c) For purchased items, if the net discounted value of accumulative
billings for maintenance services is less than $600 a year, or $50 a month,
payment will be made on an annual payment basis only.
(d) Payments shall be made to R-D at address stated on each invoice.
(e) If a purchase order is required for payment of any services (including
Extra Coverage) performed hereunder, Customer agrees to provide the applicable
purchase order number(s). Customer guarantees that payment will not be delayed.
XV. DEFAULT
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Failure of Customer to make payments as defined herein or to perform any
other condition of this Agreement shall constitute breach of the affected
order(s) issued hereunder. The failure by Customer, within sixty (60) days
after the commencement of any proceeding against Customer seeking
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any reorganization, arrangement, composition, readjustment, liquidation,
dissolution, or similar relief under any present or future statute, law,
regulation, to obtain the dismissal of such proceeding or within sixty (60) days
after the appointment without the consent or acquiescence of Customer, of any
trustee, receiver or liquidation of Customer or of all or any substantial part
of the properties of Customer to vacate such appointment shall constitute breach
of all orders placed hereunder. In case of breach, R-D may cancel the defaulted
Order(s), declare the entire amount of any unpaid commitments and any other
charges to be immediately due and payable.
R-D reserves the right to impose a late payment charge of one and one-half
percent (1-1/2%) per month, but not in excess of the lawful maximum on any past
due balance in the event Customer shall fail to pay any charges within fifteen
(15) business days after same are due, and Customer agrees to pay same.
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XVI. TAXES AND FEES
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Customer covenants and agrees to pay when due or reimburse and indemnify
and hold R-D harmless from and against all taxes, fees or other charges of any
nature whatsoever (together with any related interest or penalties not arising
from negligence on the part of R-D) now or hereafter imposed or assessed against
R-D, Customer or the Equipment or Software by any Federal, State, County or
local governmental authority upon or with respect to the Equipment or Software
or upon the ordering, ownership, delivery, possession, use or operation, return
or other disposition thereof or upon the rents, receipts or earnings arising
therefrom or upon or with respect to any order (excepting only Federal, State
and local taxes based on or measured by the net income of R-D). If Customer
warrants that the Order shall be exempt from sales tax, it is the Customer's
responsibility to provide R-D with valid sales tax exemption certificates within
thirty (30) days of date Order is placed.
XVII. REQUESTS FOR ON-SITE MAINTENANCE SERVICE
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All requests for service shall be initiated by an authorized representative
of Customer. The request for service shall be directed to the Technical
Assistance Center for support Category A Equipment and Software and to the
Regional Service Office for support Category A Equipment and Software. The
applicable offices are set forth in Schedule A, attached hereto and incorporated
herein. Each service request shall contain the following information:
Name and address of Equipment and Software users
Name of the person to be contacted and telephone number
Equipment and Software type and serial number
Equipment and Software location
Description of problem
XVIII. REPLACED EQUIPMENT OR PARTS
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When replacement Equipment, or any part thereof, is provided to the
Customer, the replaced Equipment, or part thereof, shall become the property of
R-D. Replacement parts shall be either new parts or parts equivalent in
performance to new parts when used with the Equipment.
XIX. GOVERNING LAW: FORUM
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This Agreement shall be governed and construed in accordance with the laws
of the State of Florida. The parties hereby consent and submit to the exclusive
jurisdiction of the appropriate state or federal courts serving Broward County,
Florida, as to any dispute or controversy arising either directly or indirectly,
under or in connection with this Agreement.
XX. WAIVER
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No waiver by either party of any default shall operate as a waiver of any
other default or of the same default on a future occasion. No delay, course of
dealing or omission on the part of either party in exercising any right or
remedy shall operate as a waiver thereof, and no single or partial exercise by
either party of any right or remedy shall preclude any other or further exercise
thereof or the exercise of any other right or remedy.
XXI. SEVERABILITY
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Each order by Customer hereunder shall be treated as a separate contract
and default by either party arising out of a particular order shall not
constitute or be deemed to constitute a default of any other Order under this
Agreement.
XXII. NOTICES
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Any notices or communications given or required under this Agreement shall
be sufficiently given if delivered personally, in writing or sent by telex or
facsimile, federal express, registered or certified mail, postage prepaid, to
the other party at the following address:
TO: Racal-Datacom, Inc.
P.O. Box 407044
Ft. Lauderdale, FL 33340
Attn: Director of Contracts
cc: Sr. Vice President and General Counsel
TO: Concentric Research Corporation
400 Forty-First Street
Bay City, MI 48708
With a copy to:
Susan Cook, Esq.
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Lambert, Leser, Cook, Schmidt and Giunta, P.C.
309 Davidson Building, P.O. Box 835
Bay City, MI 48707
Such notice or other communications shall be deemed received (a) on the
date delivered, if delivered personally; or (b) upon receipt, if sent by telex
or facsimile, federal express or (c) three (3) business days after being sent,
if sent registered or certified mail.
XXIII. ENTIRE AGREEMENT
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The terms and conditions contained in this Agreement shall be applicable to
all orders placed on R-D by Customer during the effectiveness of this Agreement
whether referenced or not on such orders. Additional or different terms
contained in Customers purchase orders shall not be applicable to such orders
unless expressly agreed to in writing by R-D's authorized representative. This
Agreement expresses the entire understanding and agreement of the parties, with
reference to the subject matter hereof, and is a complete and exclusive
statement of the terms of this Agreement, and no representations or agreements
modifying or supplementing the terms of this Agreement including but not limited
to Customers purchase order and R-D's order acknowledgment form, shall be valid
unless in writing, signed by persons authorized to sign agreements on behalf of
both parties.
IN WITNESS WHEREOF, this Agreement was entered into as of the day and year
first written above.
ACCEPTED: ACCEPTED:
CONCENTRIC RESEARCH CORP. RACAL-DATACOM, INC.
Customer (R-D)
By: /s/ Donald Schutt By: /s/ Kathleen Walsh
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Name: Donald Schutt Name: Kathleen Walsh
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Title: CEP Title: Director of Contracts
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Date: 8/24/94 Date: September 16, 1994
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SCHEDULE A
For support Category A units:
TECHNICAL ASSISTANCE CENTER
OFFICE LOCATION
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400 Embassy Row
Suite 300
Atlanta, GA 30328
For support Category B units:
REGIONAL SUPPORT OFFICE
LOCATION ASSIGNED TERRITORY
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Northeast Region
---------------- Connecticut
Racal-Datacom, Inc. Delaware New York
1010 Campus Drive West Maine Pennsylvania
Morganville, New Jersey 07751 Massachusetts Rhode Island
New Hampshire Vermont
Central Region
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Midwest Office Illinois Nebraska
Racal-Datacom, Inc. Indiana North Dakota
3455 Salt Creek Lane, Suite 100 Iowa Ohio
Arlington Heights, Illinois 60005 Kansas Oklahoma
Kentucky South Dakota
Michigan Texas
Southwest Office Minnesota West Virginia
Racal-Datacom, Inc. Missouri Wisconsin
12092 Forestgate Drive
Dallas, Texas 75243
Southeast Region
---------------- Alabama Mississippi
Racal-Datacom, Inc. Arkansas North Carolina
503 Oak Place, Suite 590 Florida South Carolina
Atlanta, Georgia 30349 Georgia Tennessee
Louisiana Virginia
Maryland Washington, DC
Westcoast Region
---------------- Alaska Montana
Racal-Datacom, Inc. Arizona Nevada
600 S. Placentia Avenue California Oregon
Placentia, California 92670 Colorado Utah
Hawaii Washington
Idaho Wyoming
Master On-Site Maintenance Plan - Concentric Research Corp. and Racal-Datacom Inc.
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