{"id":37651,"date":"2016-03-31T19:25:46","date_gmt":"2016-04-01T00:25:46","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-legal\/uncategorized\/solving-consumer-problems.html"},"modified":"2017-01-19T13:01:24","modified_gmt":"2017-01-19T18:01:24","slug":"solving-consumer-problems","status":"publish","type":"corporate","link":"https:\/\/corporate.findlaw.com\/litigation-disputes\/solving-consumer-problems.html","title":{"rendered":"Solving Consumer Problems"},"content":{"rendered":"
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No doubt you’ve purchased a product or service that you weren’t happy with. Rather than accepting the situation, take action. After all, businesses want to keep you happy so you’ll keep coming back. The Federal Trade Commission suggests these simple strategies for resolving a problem you may have with a product or service.<\/p>\n

Where to Start<\/b><\/p>\n

Contact the seller. Keep a record of your conversations \u2014 who you spoke with and when, and the action promised. If you can’t resolve the problem at this level, contact the company headquarters. In some instances, you may have to contact the manufacturer. Many companies have a toll-free telephone number. Look for it on package labeling<\/a>, or call 1-800-555-1212 for toll-free directory assistance. Management may be grateful for your input; it can help identify problems that are bad for business.<\/p>\n

Write a Letter<\/b><\/p>\n

An effective complaint letter should be clear and concise, and include all the facts. Include copies \u2014 not originals \u2014 of documents regarding your complaint, such as sales receipts, repair orders, warranties, cancelled checks, contracts, and any correspondence with the company.<\/p>\n

You may want to send your letter by certified mail, return receipt requested. The extra money this costs pays for your proof that the company got your letter and who signed for it.<\/p>\n

And If That Doesn’t Work<\/b><\/p>\n

If your letter doesn’t do the trick, contact the following organizations for help:<\/p>\n

State and Local Organizations<\/b><\/p>\n

Check your telephone directory for the complete names, addresses, and phone numbers of these offices:<\/p>\n