{"id":42958,"date":"2015-09-17T11:25:58","date_gmt":"2015-09-17T16:25:58","guid":{"rendered":"https:\/\/content.findlaw-admin.com\/ability-legal\/contracts\/uncategorized\/virtual-private-network-services-agreement-concentric-network.html"},"modified":"2015-09-17T11:25:58","modified_gmt":"2015-09-17T16:25:58","slug":"virtual-private-network-services-agreement-concentric-network","status":"publish","type":"corporate_contracts","link":"https:\/\/corporate.findlaw.com\/contracts\/operations\/virtual-private-network-services-agreement-concentric-network.html","title":{"rendered":"Virtual Private Network Services Agreement &#8211; Concentric Network Corp. and WebTV Networks Inc."},"content":{"rendered":"<pre>               Revised Virtual Private Network Services Agreement\n               --------------------------------------------------\n\n\n       This agreement is made and entered into effective as of the 1st day\n       of February, 1997 ('Effective Date') by and between Concentric\n       Network Corporation ('CNC'), a Florida corporation with offices at\n       10590 N. Tantau Avenue, Cupertino CA 95014, and WebTV Networks Inc.\n       ('WNI'), a California corporation located at 275 Alma Street, Palo\n       Alto, CA 94301.\n       \n       WHEREAS CNC currently provides local access by telephone to a\n       significant portion of the personal computer user population in the\n       top geographical markets in the United States and Canada;\n       \n       WHEREAS CNC plans to expand, improve and enhance the capabilities of\n       its network;\n       \n       WHEREAS WNI has developed a 'WebTV' television set top appliance\n       which allows its customers to use their televisions to access\n       Internet services such as E-mail, World Wide Web, chat, and UseNet,\n       and WebTV proprietary on-line services;\n       \n       WHEREAS WNI plans to operate computers that will act as servers to\n       facilitate such Internet access, as well as registration, account\n       verification, technical support, billing, collection, and inquiry\n       functions;\n       \n       WHEREAS WNI wishes to obtain from CNC, and CNC wishes to provide to\n       WNI, dial-up access and network services to implement WebTV Services,\n       as defined herein; and\n       \n       WHEREAS the parties entered into a Virtual Private Network Services\n       Agreement dated August 16, 1996, as supplemented by the Addendum\n       dated December 1, 1996 and as amended by the Amendment dated January\n       7, 1997, and wish this Agreement to supersede such documents.\n       \n       NOW, THEREFORE, in consideration of the mutual promises set forth\n       herein, the parties agree as follows:\n       \n1.     DEFINITIONS\n       \n       The following capitalized terms shall have the following meaning when\n       used in this Agreement:\n       \n\n                                       1\n\n \n1.1.   '800 Service' shall have the meaning set forth in Section 2.9.\n       \n1.2.   'Agreement' shall mean this Revised Virtual Private Network Services\nAgreement, including its exhibits and attachments, all by this reference\nincorporated into and made a part hereof.\n       \n1.3.   'CNC Equipment' shall be the computer and telecommunications equipment\nset forth in Exhibit A under the corresponding caption.\n\n1.4.   'Customer Information' shall mean all the information and records\ncollected, processed or compiled by CNC, including without limitation, lists of\ncustomer names, addresses, and telephone numbers; registration, credit and\nfinancial information, and information respecting customer needs, usage and\ndemands.\n\n1.5.   'Dedicated Access Facilities' shall have the meaning set forth in\nSection 2.7.\n\n1.6.   'Engineering Unit' shall have the meaning set forth in Section 2.3.\n\n1.7.   'Point of Presence' shall mean the hardware (such as modems, terminal\nservers and routers), software, networks and telecommunications connections at a\nlocal facility or site through which an end user may gain access to the Internet\nthrough a telephone TCP\/IP link with the Virtual Private Network Services.\n\n1.8.   'Project Manager' shall have the meaning set forth in Section 2.4.\n\n1.9.   'Third Party Software' shall have the meaning set forth in Section 2.5.\n\n1.10.  'Subscribers' shall mean customers who utilize WebTV Services.\n\n1.11.  'Subscriber Minute' shall be a minute or a portion thereof when a WNI\nSubscriber is using the 800 Service.\n\n1.12.  'Term' shall have the meaning set forth in Section 6.1.\n\n1.13.  'Transition Date' shall have the meaning set forth in Section 2.7.\n\n1.14.  'Virtual Port' shall mean the simultaneous modem connection of a \nSubscriber to the Virtual Private Network Services.\n\n1.15.  'Virtual Port Commitment' shall mean the minimum number of Virtual Ports\nfor which WNI will pay Virtual Port Fees each month pursuant to Section 4 and 5.\n\n1.16.  'Virtual Port Fees' shall mean fees payable to CNC by WNI for the use of\nVirtual Ports as set forth in Section 5.\n\n                                       2\n\n \n1.17.  'Virtual Private Network Services' shall mean the computing, information\nservices, hardware, software, telecommunications, access and provisioning\nprovided by CNC as further described in this Agreement, as such network may be\nenhanced, improved and\/or expanded during the Term, including without limitation\nthe software and technology enabling a Point of Presence, and other software,\nincluding object code and source code, and including any related documentation.\n\n1.18.  'WebTV Equipment' shall be the computer and telecommunications equipment\nset forth on Exhibit A under the corresponding caption.\n\n1.19.  'WebTV Services' shall mean the Internet access and other computing and\ninformation services, provided by WNI in connection with its WebTV service, as\nsuch service may be modified, improved and expanded during the Term.\n\n2.     CNC SERVICES\/RESPONSIBILITIES\n       -----------------------------\n\n2.1.   CNC Access. CNC shall provide the Virtual Private Network Services \n       ----------\nthrough its Points of Presence, which shall at all times include Points of\nPresence in no less than [*] of the top [*] metropolitan areas in the United\nStates.\n\n2.2.   UseNet. CNC will provide WNI with a UseNet newsfeed. The price of the\n       ------\nnewsfeed will be included in the monthly service fees of the Dedicated Access\nFacilities. However, upon WNI's request, CNC shall provide the alt.* hierarchy\nat an additional fee of [*] per month.\n\n2.3.   Information and Operational Support System Interfaces. The parties\n       -----------------------------------------------------\nacknowledge that CNC has delivered software tools by which WNI can monitor the\nusage and performance of CNC's network as used in the Virtual Private Network\nServices. Subject to mutual agreement as to the specifications therefore, CNC\nshall, at WNI's request, perform additional development and maintenance of\nrelated software at the rate of [*].\n\n2.4.   Project Manager. CNC shall assign WNI a dedicated project manager \n       ---------------\nfor the Term to serve as CNC's primary contact to WNI ('Project Manager'). The\nProject Manager shall be available during business hours as needed by WNI to\nassist WNI in problem resolution, monthly reviews, and process improvement\nefforts. [*].\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       3\n\n \n2.5.   Third Party Software. The parties acknowledge that each party is and\n       --------------------\nwill be using its own software to verify the identity and account of Subscribers\n('Third Party Software'). The parties further acknowledge that any rights or\nlicenses in the Third Party Software shall be directly between any applicable\nthird party and the applicable party.\n\n2.6.   General Network Operation. CNC shall use [*] efforts to operate the\n       -------------------------\nVirtual Private Network Services seven (7) days per week, twenty four (24)\nhours per day, three hundred sixty-five (365) days per year. CNC shall provide\nservices under this Agreement which meet [*]. CNC will respond to any network\noutages pursuant to the escalation procedures set forth in Exhibit C and, as\npart of such responses, CNC will use all commercially reasonable efforts to\nimplement such actions as are appropriate so as to maintain the services under\nthe terms of this Agreement.\n\n2.7.   Dedicated Access Facility. The parties acknowledge that prior to the\n       -------------------------\nEffective Date, CNC has delivered, and will continue to provide, the Dedicated\nAccess Facility and the CNC Equipment, which shall mean the [*] and other\nmutually agreed upon access solutions set forth in Exhibits A and B, pursuant to\nthe terms and conditions set forth in Exhibit B. [*]. CNC acknowledges that such\nlisted WNI Equipment will be sufficient to allow CNC to provide the services\nwhich it is obligated to provide under this Agreement. CNC's response to any\nproblems in the Dedicated Access Facilities will be pursuant to the procedures\nset forth in Exhibit D. And, as part of such response, CNC shall use all\ncommercially reasonable responses to implement such actions as are appropriate\nso as to maintain the services under the terms of the Agreement.\n \n2.8.   Connectivity to the Internet. The parties acknowledge that CNC has \n       ----------------------------\nprovided and will continue to provide direct access between WNI's data centers\nand the Internet, pursuant to the terms and conditions set forth in Exhibit B\nincluding the terms and conditions specified under the caption 'Additional\nExplanations'.\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       4\n\n \n2.9.   800 Service. In addition to the Point of Presence access described in\n       -----------\nSection 2.1, CNC shall make available to WNI Virtual Private Network Services\nthat access a Point of Presence through a toll-free 800 line to be provided by\nCNC, which shall be available in the 48 contiguous states of the United States\nin areas where there is no local CNC Point of Presence ('800 Service'), subject\nto the fees set forth in Section 5.3.\n\n3.     MUTUAL RESPONSIBILITIES\n       -----------------------\n\n3.1.   Improving Performance.  CNC and WNI shall work together to define \n       ---------------------\nprograms to continually improve the performance of the Virtual Private Network\nServices for Subscribers, and CNC shall, upon mutual, prior written agreement,\nimplement such programs. The parties shall share the expense for such programs\nin a manner to be mutually determined.\n\n3.2.   Technical Support. WNI shall provide first tier support directly to\n       -----------------\nSubscribers. CNC shall provide second tier technical support to WNI pursuant to\nthe provisions of this Section 3.2 and the escalation policies described in\nExhibit C and Exhibit D. CNC shall provide to WNI a telephone support line\nconnected to CNC's network operations desk, staffed by CNC employees\nknowledgeable regarding the network services offered by CNC. CNC shall operate\nsuch telephone support line twenty four (24) hours per day, seven (7) days per\nweek, three hundred sixty five (365) days per year.\n\n3.3.   Publicity. WNI and CNC will jointly develop and agree on an appropriate\n       ---------\nset of responses and\/or statements to be used when responding to press or other\nthird-party inquiries regarding the WNI\/CNC relationship described in this\nAgreement, with the objective of providing positive referral and support for\neach company in these communications. Each party shall restrict its public\ncomments to such agreed upon responses, except as otherwise mutually agreed or\nas required by law. [*].\n\n3.4.   Statistical Information.  WNI and CNC will disclose to each other to\n       -----------------------\nthe extent that it is reasonably available statistical information [*]. Such\ninformation shall be subject to the terms of Sections 8.2 and 8.3.\n\n4.     VIRTUAL PORT FORECASTS AND COMMITMENTS\n       --------------------------------------\n\n4.1.   Rolling Forecasts. Each calendar quarter after the Effective Date,\n       -----------------\nWNI shall provide CNC a non-binding rolling forecast of the Virtual Ports it\nanticipates it will use during the ensuing twelve (12) month period. CNC and WNI\nshall meet and discuss these Virtual Port Forecasts on a quarterly basis.\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       5\n\n \n4.2.   Virtual Port Commitment. For the period February through [*]\n       -----------------------\nWNI's minimum Virtual Port Commitment shall be [*] Virtual Ports per month.\nFor the period [*] the minimum Virtual Port Commitment shall be [*] Virtual\nPorts per month. The parties will negotiate in good faith to determine the\nVirtual Port Commitment for the period after [*].\n\n5.     VIRTUAL PORT FEES.\n       -----------------\n\n5.1.   Virtual Port Fees.  WNI shall pay CNC Virtual Port Fees based on \n       -----------------\nVirtual Port Commitment and actual usage as follows:\n\n\n\n        Time Period            Virtual Port Commitment            Additional Virtual Ports\n        -----------            -----------------------            ------------------------\n                                                            \n   February - [*]               [*]                                [*]\n   [*]                          [*]                                [*]\n\n\nFor February and March 1997, WNI will pay CNC for the Virtual Port Commitment\nlisted above, or actual peak simultaneous users, whichever is higher. For the\nmonths of [*], WNI will pay CNC for either the Virtual Port\nCommitment listed above or [*].\n \n5.2.   Renegotiation. WNI and CNC agree to negotiate in good faith new \n       -------------\npricing, terms, and conditions by [*]. If the parties cannot agree on new\npricing, terms and conditions by [*] WNI increases its [*] over levels in\neffect on the Effective Date or adds an hourly component to its pricing, then\nCNC reserves the right to request an immediate re-negotiation of the fees it\ncharges WNI, and if such re-negotiation is not satisfactorily completed within\n[*] of such request, CNC reserves the right to cancel this Agreement upon [*]\nprior notice to WNI.\n \n5.3.   800 Service. For 800 Service rendered from the Effective Date until\n       -----------\n[*] WNI shall pay CNC at [*] per Subscriber Minute. For 800 Service rendered\nfrom May 1, 1997 until September 30, 1997, WNI shall pay CNC at the rate of\n[*] per Subscriber Minute. In each case, such fees shall be in addition to the\nVirtual Port Fees due under Section 5.1. The parties will negotiate in good\nfaith to determine the 800 Service fees to be effective after [*].\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       6\n\n \n       5.3.1.  Daytime Surcharges.  In the event that more than [*]\n               ------------------ \n       of Subscriber Minutes occur [*], Pacific Time, WNI shall pay CNC an\n       additional [*] for each such Subscriber Minute.\n\n       5.3.2.  Intrastate Surcharges.  WNI shall pay CNC an additional \n               ---------------------\n       [*] for each Subscriber Minute that consists of an intrastate call\n       (from a Subscriber to a Point of Presence in the same state). CNC will\n       reroute traffic to avoid Intrastate Surcharges wherever possible. If\n       CNC is not able to reroute traffic then WNI will be responsible for any\n       Intrastate Surcharges that are accrued.\n\n5.4.   Taxes. WNI shall reimburse CNC for all Taxes related to the 800 service,\n       -----\nand Dedicated Access Facilities; except any taxes based on the net income of\nCNC. All other taxes shall be borne by CNC.\n\n5.5.   Payment. CNC shall invoice WNI for Virtual Port Fees and 800 Service\n       -------\nfees as follows. In advance for each month, on the first day of each month, CNC\nshall invoice WNI based on the Virtual Port Commitment applicable for that month\n(for Virtual Port Fees) and the last month's actual usage (for 800 Service\nfees). On the first of the following month, CNC will bill WNI for any adjustment\nnecessary (plus or minus) to reconcile the prior month's billing with the prior\nmonth's actual usage. All payment terms will be net thirty (30) days. If bill\nhas not been paid by the due date, CNC will give WNI written notice with ten\n(10) days to cure. [*]. If WNI fails to pay an invoice for 800 Service when\ndue, CNC reserves the right to discontinue 800 Service until payments are\nmade, after WNI has been given written notice of failure to pay and has failed\nto cure within 10 days.\n\n5.6.   Dedicated Access Facilities.  [*].\n       ---------------------------\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       7\n\n \n6.     TERM AND TERMINATION.\n       --------------------\n\n6.1.   Term. The term of this Agreement shall commence on the Effective Date and\n       ----\ncontinue until [*], unless earlier terminated in accordance with\nthis Section 6. At the expiration of this initial term, this Agreement shall\ncontinue in effect indefinitely, unless and until terminated in accordance with\nSection 6.2. The initial term and any continuing term shall collectively be the\n'Term.'\n\n6.2.   Termination By Either Party.  This Agreement may be terminated by\n       ---------------------------\neither WNI or CNC as follows:\n\n       6.2.1.  Termination At Will.  At any time on or after [*],\n               -------------------\n       either party may terminate this Agreement, for any reason or no reason,\n       upon [*].\n \n       6.2.2.  Uncured Material Breach. Either party may terminate this\n               -----------------------\n       Agreement upon written notice for any material breach of this Agreement\n       which the other party fails to cure within thirty (30) days following\n       written notice of such breach by the non-breaching party.\n\n       6.2.3.  Insolvency. Either party may, upon ten (10) days' written notice,\n               ----------\n       terminate this Agreement in the event that the other party becomes\n       insolvent, liquidates, makes an assignment for the benefit of creditors,\n       or ceases to do business in the ordinary course for a continuous period\n       of more than one (1) week.\n\n6.3.   Effect of Termination and Survival of Terms. Termination of this \n       -------------------------------------------\nAgreement shall be without prejudice to any rights or remedies available to\neither party arising prior to such termination by reason of breach of this\nAgreement. The provisions of Sections 1, 7, and 8 shall survive expiration or\ntermination of this Agreement for any reason.\n\n7.     INDEMNIFICATION\n       ---------------\n\n7.1.   Indemnification by WNI: WNI agrees to, and shall, defend and hold\n       ----------------------\nharmless CNC, and its and their directors, shareholders, officers, agents and\nemployees, from and against any and all suits, actions, damages, costs, losses,\nexpenses (including attorneys' fees) and other liabilities arising in whole or\nin part from or in connection with (a) WNI's breach of this Agreement or (b) any\nclaim or allegation that WebTV Services or the use of WebTV Services violates\nany U.S. patent or other U.S. intellectual property rights of a third party.\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n                                       8\n\n \n7.2. Indemnification by CNC: CNC agrees to, and shall, defend and hold harmless\n     ----------------------\nWNI, and its and their directors, shareholders, officers, agents and employees\nfrom and against any and all suits, actions, damages, costs, losses, expenses\n(including attorneys' fees) and other liabilities arising in whole or in part\nfrom or in connection with (a) CNC's breach of this Agreement or (b) any claim\nor allegation that the Virtual Private Network Services or the use of the\nVirtual Private Network Services violates any U.S. patent or other U.S.\nintellectual property rights of a third party.\n\n7.3. Conditions: The indemnities set forth in Sections 7.1 and 7.2 shall be\n     ----------\nconditioned upon the indemnified party promptly notifying the indemnifying party\nin writing of any such claim, suit, expense or the like. The indemnifying party\nshall bear full responsibility for the defense (including any settlements),\nprovided, however, that (a) the indemnifying party shall keep the indemnified\nparty informed of, and consult with the indemnified party in connection with,\nthe progress of any litigation or settlement, (b) the indemnified party shall\ncooperate with the indemnifying party, at the indemnified party's expense, in\ndefending such claim, suit, expenses or the like; except that the indemnifying\nparty shall reimburse the indemnified party for any out-of-pocket expenses\nresulting from cooperation specifically requested by the indemnifying party, and\n(c) the indemnifying party shall not have the right, without the indemnified\nparty's consent, to settle any such claim if such settlement arises from or is\npart of any criminal action, suit or proceeding or contains a stipulation or\nadmission or acknowledgment of any liability or wrongdoing (whether in contract,\ntort or otherwise) on the part of the indemnified party or any of its\naffiliates.\n\n8.   OTHER PROVISIONS\n     ----------------\n\n8.1. Intellectual Property Ownership. As between the parties, CNC shall own and\n     -------------------------------\nretain all of its right, title and interest in the Virtual Private Network\nServices and its Third Party Software, and all patent, copyright, trademark,\ntrade secret, and any other intellectual property rights thereto, and WNI shall\nown and retain all of its right, title and interest in WebTV Services and its\nThird Party Software, and all patent, copyright, trademark trade secret and any\nother intellectual property rights thereto.\n\n8.2. Confidentiality. The rights and obligations of the parties with respect to\n     ---------------\nconfidentiality shall continue to be governed by the terms of that certain\nMutual Non-Disclosure Agreement between Artemis Research, Inc. (the predecessor\nto WNI) and CNC dated as of April 2, 1996.\n \n\n                                       9\n\n \n8.3. Representations And Warranties. Each party warrants that by entering into\n     ------------------------------\nthis Agreement the party will not violate, conflict with or result in a material\ndefault under any other contract, agreement, indenture, decree, judgment,\nundertaking, conveyance, lien or encumbrance to which the party is a party or by\nwhich it or any of its property is or may become subject or bound. Each party\nshall not grant any rights under any future agreement, nor will it permit or\nsuffer any lien, obligation or encumbrances that will conflict with the full\nenjoyment of either party of its rights under this Agreement. Each party further\nrepresents and warrants that it has, and during the Term will have all necessary\nrights, licenses, permits, governmental authorizations and the like to carry out\nits obligations under this Agreement; and that it is in compliance with, and\nduring the Term continue to comply with, all material governmental laws,\nregulations, orders and the like applicable to its provision of the services\ncontemplated by this Agreement.\n\n8.4. Nonrestrictive Relationship: Nothing in this Agreement shall prevent CNC\n     ---------------------------\nfrom providing Virtual Private Network Services to other on-line services.\nNothing in this Agreement shall prevent WNI from engaging other network service\nproviders to provide services similar to those provided by CNC under this\nAgreement.\n\n8.5. LIMITATION OF LIABILITY. IN ANY ACTIONS ARISING FROM THE ALLEGED BREACH OF\n     -----------------------\nTHIS AGREEMENT, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR SPECIAL,\nINCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY NATURE, FOR ANY REASON,\nINCLUDING WITHOUT LIMITATION THE BREACH OF THIS AGREEMENT OR ANY TERMINATION OF\nTHIS AGREEMENT, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT,\nTORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) OR OTHERWISE, EVEN IF THE OTHER\nPARTY HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.\n\n8.6. Force Majeure: Neither party shall be deemed in default or liable under\n     -------------\nthis Agreement, nor shall it hold the other party responsible for, any\ncessation, interruption, delay or failure in the performance of its obligations\nhereunder, except for any payment obligations, due to circumstances beyond its\nreasonable control, including but not limited to earthquake, flood, fire, storm\nor other natural disaster, epidemic, accident, explosion, casualty, act of God,\nlockout, strike, labor controversy or threat thereof, riot, insurrection, civil\ndisturbance or commotion, boycott, disruption of the public markets, war or\narmed conflict (whether or not officially declared), sabotage, act of a public\nenemy, embargo, delay of a common carrier or any change in or the adoption of\nany law, ordinance, rule, regulation, order, judgment or decree, provided that\nthe party relying upon this Section 8.7 shall have given the other party written\nnotice thereof promptly and in any event within fifteen (15) days after\ndiscovery thereof and (b) shall take all steps reasonably necessary under the\ncircumstances to mitigate the effects of the force majeure upon which such\nnotice is based.\n\n                                       10\n\n \n8.7.  Non-Assignment. This agreement shall be binding upon, and inure to the\n      --------------\nbenefit of, the parties hereto and their respective successors and assigns.\nNotwithstanding the above, neither party may assign this Agreement or any rights\nor obligations under this Agreement without the prior written consent of the\nother party, except that either party may assign this Agreement, and its rights\nand obligations hereunder, to any entity that agrees in writing to be bound by\nthe terms and conditions of this Agreement, and succeeds to substantially all of\nsuch party's assets or business in connection with a merger, reorganization or\nsale or transfer of, unless such entity is a competitor of the other party. For\nclarity, the parties acknowledge that WNI has entered into an definitive\nagreement with Microsoft Corporation ('MS') and certain shareholders of WNI\nwhich provides for a recapitalization of WNI and related transactions such that,\nsubject to certain conditions, WNI will become a subsidiary of MS; and that same\nshall not violate this Agreement.\n\n8.8.  Independent Contractors.  The parties shall have the status of \n      -----------------------\nindependent contractors, and nothing in this Agreement shall be deemed to place\nthe parties in the relationship of employer-employee, principal-agent, or\npartners or joint ventures.\n\n8.9.  DISCLAIMER. EXCEPT AS IS EXPRESSLY SET FORTH HEREIN, EACH PARTY DISCLAIMS\n      ----------\nANY WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE SOFTWARE OR SERVICES IT\nSHALL PROVIDE PURSUANT TO THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO ANY\nWARRANTY OF DESIGN, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR\nNON-INFRINGEMENT, EVEN IF SUCH PARTY HAS BEEN INFORMED OF SUCH PURPOSE. EACH\nPARTY ALSO DISCLAIMS ANY WARRANTY THAT SUCH SOFTWARE OR SERVICE SHALL BE WITHOUT\nINTERRUPTION OR ERROR-FREE.\n\n8.10. Payment Terms.  Unless otherwise set forth in this Agreement, terms \n      -------------\nfor all payments are net thirty (30) days.\n\n8.11. Non-Waiver.  Failure of either party to enforce any of its rights\n      ----------\nhereunder shall not be deemed to constitute a waiver of its future enforcement\nof such rights or any other rights.\n\n8.12. Severability. If any provision of this Agreement is held to be invalid,\n      ------------\nillegal, or unenforceable under present or future laws, such item shall be\nstruck from this Agreement; however, such invalidity or enforceability shall not\naffect the remaining provisions or conditions of this Agreement. The parties\nshall remain legally bound by the remaining terms of this Agreement, and shall\nstrive to reform this Agreement in a manner consistent with the original intent\nof the parties.\n\n                                       11\n\n \n8.13. Governing Law.  This Agreement shall be deemed to have been made in \n      -------------\nthe State of California, and the provisions and conditions of this Agreement\nshall be governed by and interpreted in accordance with the substantive laws of\nthe State of California, without regard to conflict of laws provisions.\n\n8.14. Arbitration. Any dispute or claim arising out of or in connection with\n      -----------\nthis Agreement or the performance, breach or termination thereof, shall be\nfinally settled by binding arbitration in San Jose, California under the Rules\nof Arbitration of the American Arbitration Association by an arbitrator\nappointed in accordance with those rules. Judgment on the award rendered by the\narbitrators may be entered in any court having jurisdiction thereof.\nNotwithstanding the foregoing, either party may apply to any court of competent\njurisdiction for injunctive relief without breach of this arbitration provision.\n\n8.15. Integration. This Agreement expresses the complete and final understanding\n      -----------\nof the parties with respect to the subject matter hereof, and supersedes all\nprior communications between the parties, whether written or oral with respect\nto the subject matter hereof. No modification of this Agreement shall be binding\nupon the parties hereto, unless evidenced by a writing duly signed by authorized\nrepresentatives of the respective parties hereto. For avoidance of doubt, the\nVirtual Private Network Services Agreement dated August 16, 1996, and as amended\non December 1, 1996 and January 7, 1997, shall govern the provision of Virtual\nPrivate Network Services until the Effective Date of this Agreement, and this\nAgreement shall govern thereafter.\n\n8.16. Notices. Any required notices hereunder shall be given in writing by\n      -------\ncertified mail or overnight express delivery service (such as DHL) at the\naddress of each party below, or to such other address as either party may from\ntime to time substitute by written notice. Notice shall be deemed served when\ndelivered or, if delivery is not accomplished by reason or some fault of the\naddressee, when tendered.\n\n                                       12\n\n \n                                    If to CNC:\n                                    Concentric Network Corporation, Inc.\n                                    North Tantau Ave.\n                                    Cupertino, CA 95014\n                                    Attn.:  John Peters\n\n                                    If to WebTV Networks, Inc.:\n                                    Alma Street\n                                    Palo Alto, CA 94301\n                                    Attn.:  William Yundt\n\n\nIN WITNESS WHEREOF, the duly authorized representatives of each of the\n      parties hereto have executed this Agreement as of the Effective Date.\n\n\nCONCENTRIC NETWORK                        WEB TV NETWORKS, INC. CORPORATION\n                                        \n                                        \n                                        \nBy: \/s\/ Michael F. Anthofer               By: \/s\/ William H. Yundt \n   ---------------------------------         ---------------------------------\n(authorized signature)                    (authorized signature)              \n                                                                              \n                                                                              \nPrinted Name: Michael F. Anthofer         Printed Name: William H. Yundt\n             -----------------------                   -----------------------\n                                                                              \nTitle: SUP &amp; CFO                          Title: Vice President\n      ------------------------------            ------------------------------ \n\n                                       13\n\n \n                                   EXHIBIT A\n                                   ---------\n\nConcentric Fees\n---------------\nAs set forth in Section 5 of the Agreement.\n \n\nBackbone and Internet Backup Fee During Term\n--------------------------------------------\n[*], as set forth in Section 5 of the Agreement.\n \n\nPrior to Transition Date\n------------------------\n\n \n \nCNC Equipment                        [*]                       [*]\n---------------------------------------------------------------------------\n                                                          \n[*] Router                            [*]                      [*]\nModems                                [*]                      [*]\n[*] CSU\/DSU                           [*]                      [*]\n \n\nPost Transition Date:\n---------------------\n\n \n \nCNC Equipment                         [*]                      [*]\n---------------------------------------------------------------------------\n                                                          \n[*] Router                            [*]                      [*]\nModems                                [*]                      [*]\n[*] CSU\/DSU                           [*]                      [*]\n \n\n\n                                 WNI Equipment\n                                 -------------\n\nPost Transition Date:\n---------------------\n[*]\nModems\n[*] CSU\/DSU\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n                                       14\n\n \n                                    Exhibit B\n                                    ---------\n                          Dedicated Access Line Pricing\n                          -----------------------------\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions. A total of 2 pages has been \nomitted from this exhibit.\n\n\n                                       15\n\n \nAdditional explanations:\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions. A total of 2 pages has been \nomitted from this exhibit.\n\n\n                                       16\n\n \n                               [GRAPHIC OMITTED]\n \n\n                                       17\n\n \n                                   Exhibit C\n                                   ---------\n                         Network Escalation Procedures\n                         -----------------------------\n\n                     CNC Customer Support Operations Desk\n\n                             Escalation Procedures\n\n                                  Version 1.1\n\n                                March 28, 1997\n\n\n                               Table of Contents\n\n \n                                                                                                \nObjective.........................................................................................19\nNotification of Outage............................................................................19\n        LEVEL I...................................................................................19\n        LEVEL II..................................................................................19\n        LEVEL III.................................................................................20\n        LEVEL IV..................................................................................20\nProblem Level Definitions and Escalation..........................................................21\n        LEVEL I PROBLEM - Critical System Outage..................................................21\n        LEVEL II PROBLEM - Critical System Service Degradation\/Non Redundant Server Failure.......21\n        LEVEL III PROBLEM - POP Site Outage.......................................................22\n        LEVEL IV PROBLEM - POP Site Service Degradation...........................................22\nVendor Identified Problems........................................................................22\nConcentric Problem Solving Procedures.............................................................23\n        Operations Desk Staff Member..............................................................23\nContact List......................................................................................24\n        Concentric Names and Numbers..............................................................24\n        Vendor Names and Numbers..................................................................24\n        Vendor Executive Staff....................................................................24\n        Group E-mail Addresses....................................................................25\n                 Group E-mail Notification to Vendor..............................................25\n                 Group E-mail Notification to Concentric..........................................25\n                 Emergency E-mail address.........................................................25\n \n\n                                       18\n\n \nObjective:\n\nThe objective of this document is to describe the escalation procedures to be\nused by Concentric Network Corporation (CNC) to notify WebTV of a problem with\nCNC's network based on severity. Additionally, this document is to describe the\nescalation procedure to be utilized when WebTV has identified a potential\nproblem with the CNC Network.\n\nNotification of Outage:\n\nCNC Customer Support Operations Desk will use the following methods to notify\nWebTV for each level as described below. For Level I and Level II problems, CNC\nwill attempt to contact each person presented until live contact* is established\nwith each one.\n\n* Either party may change designated contact information upon notice to the\nother party.\n\nLEVEL I:\n\nFor level I outages CNC operations desk will send e-mail to [*] Additionally,\nCNC will make live contact with each person\/group on the list.\n\n[*]\n\n\nLEVEL II:\n\nFor Level II outages CNC operations desk will send e-mail to [*].\nAdditionally, CNC will make live contact with each person\/group on the list.\n\n[*]\n\n-------------\n* Definition of Live Contact: CNC Operations Desk Representative will; call\noffice # and leave voice mail if unanswered; call home # and leave message if\nunavailable; call pager or cell phone. In order for live contact to be\nsuccessful the Operations Desk Representative must speak with the person\/group\non the escalation procedure. If an attempt at live contact is unsuccessful the\nOperations Desk will attempt contact 2 times per notification cycle ( i.e. Level\nI, Operations Desk will call twice every hour until live contact is successful).\nNote: We will attempt live contact 24 hours a day 7 days a week until successful\nif the escalation procedure calls for it.\n\n \n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       19\n\n \nLevel III:\n\nFor Level III outages CNC operations desk will send e-mail to [*].\nAdditionally, CNC will make live contact with each person\/group on the list.\n\n[*]\n\nLevel IV:\n\nFor Level IV outages CNC operations desk will send e-mail to [*] and\/or to the\npersons\/groups specified below.\n\n[*]\n\nWebTV will use the following name and means to notify CNC of potential problems:\n\n                                     [*]\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                     20\n\n \nProblem Level Definitions and Escalation\n\nThis section will describe the notification that will occur with CNC based\nproblems on the level (I. II. III, IV) of the problem identified.\n\nLevel I Problem-Critical System Outage\n\nData Center Equipment\/Software: BCN Routers; Domain Name Servers; FDDI LAN;\nInternet Access; AAA Servers; Login Servers; Public Network\n\n.    Within 15 minutes - Notify Director of NCC &amp; Customer Services; and WebTV.\n     Provide WebTV with status reports every 60 minutes thereafter (live\n     contact) until problems are resolved.\n\n.    After 30 minutes - Notify VP Network Operations (CNC) with status reports\n     every 30 minutes until problems are resolved.\n\n.    After 60 minutes - Notify President Network Services (CNC) with status\n     reports every 30 minutes until problems are resolved.\n\n\nLEVEL II PROBLEM - Critical System Service Degradation\/Non Redundant Server\nFailure\n\nData Center Equipment\/Software: BCN Routers; Domain Name Servers; FDDI LAN;\nInternet Access; AAA Servers; Login Servers; Public Network; Mail Servers, IRC\nServer, Game Server, FTP Server, Web Server\n\n.    After 30 minutes - Notify Director of NCC &amp; Customer Services (CNC), and\n     WebTV. Provide WebTV with status reports every 60 minutes thereafter until\n     problems are resolved.\n\n.    After 60 minutes - Notify VP Operations (CNC) with status reports every 60\n     minutes until problems are resolved.\n\n.    After 120 minutes - Notify President Network Services with status reports\n     every 60 minutes until problems are resolved.\n\n                                       21\n\n \nLEVEL III PROBLEM - POP Site Outage\n\nPOP Equipment:  Modems; Terminal Servers; Routers; CSU\/DSU; LEC network\n\n.    After 30 minutes - Notify WebTV, with status reports every two hours until\n     problems are resolved\n\n.    After 4 hours - Notify Director NCC &amp; Customer Services and update with\n     status reports every 60 minutes until problems are resolved\n\n.    After 6 hours - Notify VP Network Services with status reports every two\n     hours until problems are resolved\n\n\nLEVEL IV PROBLEM - POP Site Service Degradation\n\nPOP Equipment:  Modems; Terminal Servers; Routers; CSU\/DSU; LEC network\n\n.    After 2 hours - Notify WebTV, with status reports every four hours until\n     problems are resolved\n\n\n\nWebTV Identified Problems\n\nWebTV will initiate a call to the Concentric Network Corporation's Operations\nDesk at the number identified with in the contact list. The Operations Desk\nrepresentative will begin the process described in the section entitled\n'Concentric Problem Solving Procedures'. Based on the level of problem\ndetermined, WebTV will be updated as described in the section 'Problem Level\nDefinitions and Escalation'.\n\n                                       22\n\n \nConcentric Problem Solving Procedures\n\n\nOperations Desk Staff Member:\n\n1.    Receives notification of problem from WebTV.\n\n2.    Obtains information from the WebTV contact describing the nature of the\n      problem, affected POP sites, any noticeable network impacts, and any \n      other information the contact is able to provide regarding the nature of\n      the problem.\n\n3.    Evaluates the problem and assigns a level (I, II, III, IV).\n\n4.    Informs the WebTV contact of the level assigned.\n\n5.    Notifies and provides appropriate departments with all documentation \n      based on problem level assigned.\n\n6.    Initiates Customer Notification Procedures per Priority Customer Contact\n      Program Guidelines.\n\n7.    Follows up to ensure resolution is accomplished.\n\n8.    Unresolved problems are escalated within Customer Support and to \n      Technical Support Management based on problem type and priority level.\n\n                                       23\n\n \nContact List\n\nConcentric Names and Numbers\n\n \n \nName                                                   Phone                          Pager\n------------------------------------------------------------------------------------------------------------\n                                                                             \n\n[*]\n\n \n\nWebTV Names and Numbers\n\n[*]\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       24\n\n \nGroup E-mail Addresses\n\nGroup E-mail Notification to WebTV:\n\n[*]\n\nAll communications regarding the operational status of the WebTV service should\nbe directed first to the WebTV Service Operations Center.\nThis organization is staffed [*].\n\nEmergency email address\n\nThis email address is used to send outgoing mail by the Concentric Network\noperations desk only in the event of a system wide failure:\n                ----\n\n[*]\n\nNote:  Please do not send email to this address.\n----\n\nEither party may change any designated contact information upon notice to the\nother.\n\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       25\n\n \n                                   Exhibit D\n                           DAF Escalation Procedures\n\n                          DEDICATED ACCESS FACILITIES\n                             ESCALATION PROCEDURES\n\n                                  Version 1.1\n                                March 28, 1997\n\n\nOBJECTIVE\n\nThe objective of this plan is to provide procedures for Concentric Network and\nDedicated Access Facility's (DAF) customers in the event of a system situation\nspecific to the DAF customer.\n\nDEFINITION \/ CRITERIA\n\nA system situation that warrants escalation to the DAF customer will be defined\nas latency in excess of 150 milliseconds specific to the customer's dedicated\ncircuit, performance deviations that are atypical for the circuit, or outages\nspecific to the customer's dedicated circuit.\n\nPROCEDURES\n\nNote: If customer contact is not available (i.e. customer's operating hours),\ntechnicians will leave a message where possible with a request to contact\nConcentric Network's Customer Relations Operations desk.\n\n\n.   In the event of a situation that meets the criteria for escalation;\n    Concentric Network technicians will contact the customer to ascertain if the\n    outage is a result of customer initiated configuration changes, maintenance,\n    etc.\n\n           a.    Contact primary customer contact, if no response after 5\n                 minutes\n           b.    Contact secondary customer contact, if no response escalation\n                 may be halted.\n\n.   If Concentric Network is not able to interface with the customer to\n    eliminate customer initiated action as the cause of the situation,\n    Concentric Network may:\n\n           a.    Continue with internal escalation if initial trouble shooting\n                 indicates the outage is associated with Concentric Network's\n                 system.\n\n           b.    Halt escalation (until 8 am EST next business day) if trouble\n                 shooting indicates the customer's equipment may be the root\n                 cause of the situation.\n\n.   If the situation is not customer initiated, Concentric Network will open a\n    trouble ticket and begin diagnosis on CPE (Customer Premises Equipment) vs.\n    network failure. If situation is isolated to CPE, Concentric will assist\n    customer in configuration, as needed.\n\n                                       26\n\n \n1.    Within 15 minutes after situation evaluation has eliminated customer\n      initiated or Concentric Network specific situations. Concentric Network\n      will initiate a trouble ticket call to Vendor (LEC\/Inter-Exchange Carrier,\n      leased line, etc.), update the customer when possible, record vendor\n      trouble ticket number, and log all developments.\n\n2.    Within 30 minutes after situation evaluation Concentric Network will\n      request vendor to escalate internally to manager or duty supervisor. If\n      vendor has isolated the trouble and has ascertained ETR (Estimated Time of\n      Repair) is within 2 hours, Concentric Network may halt escalation. If root\n      cause is still undetected or if ETR is greater than 2 hours, then\n      escalation will proceed to next step.\n\n3.    Within 1 hour, if root cause is not yet determined, escalate to Customer\n      Support Team leader and Network Operations Supervisor or manager on duty.\n      The Network Operations Supervisor will escalate to vendor such as the\n      service manager.\n\n4.    Concentric Network will conduct hourly updates until a definitive ETR is\n      established within a 2-hour window. If the ETR is not within a 2-hour\n      window, Concentric will consult with the DAF customer to establish a\n      mutually agreeable update plan.\n\nUpon service restoration, Concentric Network will notify the DAF customer, with\nan update and post-mortem analysis.\n\nIf outage is escalated to Customer Relations management, an outage notification\nwill be provided to the appropriate Sales manager and Upper Management that\nexplains the outage duration and analysis.\n\n                                       27\n\n \n8.16.1.1.  DAF Customer Contact Information\n\nConcentric Network will use the information provided below for contacting DAF\ncustomers. Customers may list an alternate for contacting in the event;\nConcentric is unable to contact the primary contact. More information on contact\nmethodology and customer preferred methods of contact are on the following page.\n\n[*]\n \n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       28\n\n \nContact Methods\n\nH = Home Phone                   AH = Alternate's Home Phone \nW = Work Phone                   AW = Alternate's Work Phone \nM = Mobile Phone                 AM = Alternate's Mobile Phone \nP = Pager                        AP = Alternate's Pager \nE = Email                        AE = Alternate's Email  \nNA = Not available for contact \n\nPlease indicate as shown, the days and time when you will be available for\ncontact by Concentric Network Customer Relations operations desk. Please\nindicate by the Contact Methods shown\n\n \n \nExample\n---------------------- ---------------- ---------------\nTime \/ Day             Sunday           Monday\n---------------------- ---------------- ---------------\n                                     \n12 - 1 am              H                P\n---------------------- ---------------- ---------------\n1 - 2 am               NA               NA\n---------------------- ---------------- ---------------\n\n \nTime in Eastern Time Zone\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\nTime\/Day          Sunday       Monday      Tuesday      Wednesday    Thursday      Friday      Saturday\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n                                                                            \n12 - 1 am         AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n1 - 2             AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n2 - 3             AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n3 - 4             AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n4 - 5             AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n5 - 6             AP           AP          AP           AP           AP            AP          AP\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n6 - 7             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n7 - 8             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n8 - 9             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n9 - 10            H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n10 - 11           H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n11 - 12 pm        H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n12 - 1            H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n1 - 2             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n2 - 3             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n3 - 4             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n4 - 5             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n5 - 6             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n6 - 7             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n7 - 8             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n8 - 9             H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n9 - 10            H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n10 - 11           H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n11 - 12           H W E        H W E       H W E        H W E        H W E         H W E       H W E\n----------------- ------------ ----------- ------------ ------------ ------------- ----------- ------------\n \n\nThe Direct Access Customer will use the following name and means to notify\nConcentric Network of potential problems:\n\n           Contact Point: Customer Relations Operations Desk\n           E-mail address: [*]\n           Phone Number:  [*]\n* Either party may change designated contact information upon notice to the\nother party.\n\n[*] Certain information on this page has been omitted and filed separately \nwith the Securities and Exchange Commission. Confidential treatment has been \nrequested with respect to the omitted portions.\n\n\n                                       29\n\n<\/pre>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_stopmodifiedupdate":true,"_modified_date":"","_cloudinary_featured_overwrite":false},"corporate_contracts_companies":[7174,8221],"corporate_contracts_industries":[9513,9519],"corporate_contracts_types":[9613,9620],"class_list":["post-42958","corporate_contracts","type-corporate_contracts","status-publish","hentry","corporate_contracts_companies-concentric-network-corp","corporate_contracts_companies-microsoft-corp","corporate_contracts_industries-technology__software","corporate_contracts_industries-telecommunications__telephone","corporate_contracts_types-operations","corporate_contracts_types-operations__services"],"acf":[],"_links":{"self":[{"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/corporate_contracts\/42958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/corporate_contracts"}],"about":[{"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/types\/corporate_contracts"}],"wp:attachment":[{"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/media?parent=42958"}],"wp:term":[{"taxonomy":"corporate_contracts_companies","embeddable":true,"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/corporate_contracts_companies?post=42958"},{"taxonomy":"corporate_contracts_industries","embeddable":true,"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/corporate_contracts_industries?post=42958"},{"taxonomy":"corporate_contracts_types","embeddable":true,"href":"https:\/\/corporate.findlaw.com\/legal-api\/wp-json\/wp\/v2\/corporate_contracts_types?post=42958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}